Crucial Conversations

Difficult and challenging conversations can be, if we engage in them successfully, the mark of a healthy relationship. In fact, the success and survival of any relationship, business or personal, depends on the ability of those involved to master difficult conversations. In this training you will learn the framework and the tools to help you navigate these conversations to move forward and achieve the goals for yourself, the team and the organization.

• How to identify the right conversation to hold
• How to stay in dialogue when emotions are high
• How to be persuasive, not abrasive
• How to make it safe to talk about almost anything